Contact HangeulMate
Questions about lessons, billing, partnerships, or press? Reach us directly — a real person reads every message. We typically reply within 1–2 business days (KST).
Email us
Support & feedback
Bugs, feature requests, lesson corrections, audio issues, and general questions.
support@hangeulmate.comBilling & subscriptions
Refunds, plan changes, invoice requests, and payment issues (Polar.sh + Stripe).
support@hangeulmate.comPartnerships
K-pop/K-drama content licensing, school partnerships, and integrations.
support@hangeulmate.comPress & media
Interview requests, press kit, reviewer access, and media inquiries.
support@hangeulmate.comBefore you email
Many questions are answered faster in our help pages:
- Frequently asked questions → Plans, refunds, audio, streaks, hearts.
- How HangeulMate works → Curriculum, levels, and teaching philosophy.
- Learning guides → Hangul, grammar, pronunciation, and TOPIK prep.
- Privacy & data → Account deletion, data export, and GDPR.
Response times
- Support: 1–2 business days (Mon–Fri, KST).
- Billing: Within 1 business day for paid-plan issues.
- Partnerships & press: 3–5 business days.
- Account deletion requests: Processed within 30 days per our privacy policy.
Operator
HangeulMate is operated by the CREAV team.
Service domain: hangeulmate.com
Support email: support@hangeulmate.com